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Download The Customer Service Toolkit (Business Toolkits) epub book
Author: Stuart Emmett
ISBN13: 978-1852525682
Title: The Customer Service Toolkit (Business Toolkits)
Format: mbr lit txt mobi
ePUB size: 1880 kb
FB2 size: 1564 kb
DJVU size: 1274 kb
Language: English
Category: Processes and Infrastructure
Publisher: Management Books 2000 Ltd (October 17, 2007)
Pages: 71

The Customer Service Toolkit (Business Toolkits) by Stuart Emmett

The Customer Service Toolkit Paperback – 30 Apr 2010. by. Stuart Emmett (Author).

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Stuart Emmett is a freelance trainer, consultant, writer and mentor. After spending many years in business, including a number of senior postings both in the UK and overseas, he transferred to the training sector in the 1990s, when he was employed as Director of Training for a leading UK-based training provider. He set up his own training consultancy, Learn and Change Ltd, in 1998.

Customer Service Toolkit. Go the extra mile for your customers and learn about the passion and mindset of a service professional. Use this toolkit to: Understand the 5 key areas of the service excellence framework: Leadership. Culture and Communication. Customer Relationships. Find out how you can improve your service offerings through boosting each of these areas. Steer your business towards satisfying and delighting your customers. Download the toolkit here: Customer Service Toolkit (General) (. 5MB, updated on 22 Jan 2018). Customer Service Toolkit (Food &.

This 2019 Customer Service Toolkit evaluates your support organization’s: Support channels and team workspaces. Analytics and reporting. Depending on where you land, your next step may be one the following: Getting started with messaging-based customer service.

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