Robert W. Peach is one of the world's foremost authorities on ISO9000. He established the quality assurance activity at Sears Roebuck and Company, and has also evaluated and planned quality management training in developing nations for the World Bank. His work earned him the first Freund Marquardt medal from the American Society for Quality.
The ISO 9000 Handbook book. The definitive guide to ISO 9000 implementation . Robert W. Peach and a t The definitive guide to ISO 9000 implementation.
A bonus CD-ROM features guidance from each of QSU Publishing's Big Ten registrars of North America and text of ISO 9001:2000, ISO 9000:2000 and ISO 9004:2000.
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ISO 9000 Quality Systems Handbook is an essential guide to enable organizations to understand and apply ISO 9001:2000 requirements and the principles that underpin this radical revision of the family of standards. The standards have changed in structure from 20 elements to 8 sections; they have changed in intent from quality assurance to customer satisfaction; the terminology has changed so as to suit all types of organizations and there has been a change in direction from a focus on planning, inspection and test and the removal of nonconformity to a focus on objectives, processes, measurement
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Fully updated and expanded, The ISO 9000 Handbook, Fourth Edition is essential for implementing ISO 9001:2000, contemplating third-party certification/ registration for an organization, or learning about the global quality management system that is revolutionizing business. A bonus CD-ROM features guidance from each of QSU Publishing's Big Ten registrars of North America and text of ISO 9001:2000, ISO 9000:2000 and ISO 9004:2000.