Mining the Talk-Unlocking the Business Value in Unstructured Information Scott Spangler Jeffrey Kreulen IBM Press Upper Saddle River,, NJ, Boston, Indianapolis, San Francisco New York, Toronto, Montreal, London, Munich, Paris, Madrid Cape Town, Sydney, Tokyo, Singapore, Mexico City ibmpressbooks. Most of this book will concentrate on the Understand and Analyze phases, which are the unique differentiators and the key to unlocking the business value of unstructured information in Mining the Talk. In this section, we introduce each of these concepts and describe what they entail. Explore Many times we are dealing with very large repositories of information.
Kreulen, Jeffrey T. Uniform Title: Safari Books Online. On this site it is impossible to download the book, read the book online or get the contents of a book. The administration of the site is not responsible for the content of the site. The data of catalog based on open source database. All rights are reserved by their owners.
Mr. Spangler holds a . degree in math from the Massachusetts Institute of Technology and an . in computer science from the University of Texas. It's well worth the time to pick up a copy of this book and try out the mining software. You might even want to run it against your mail file to see where and who is taking most of your time and attention.
Leverage Unstructured Data to Become More Competitive, Responsive, and Innovative.
This is the eBook version of the printed book. 6: Mining to See the Future 133 Chapter 7: Future Applications 163 Appendix: The IBM Unstructured Information Modeler Users Manual 171. Online Stores ▾. Audible Barnes & Noble Walmart eBooks Apple Books Google Play Abebooks Book Depository Indigo Alibris Better World Books IndieBound.
The mining of unstructured information is a potential solution. By Scott Spangler and Jeffrey Kreulen. And you can listen-if you know how. This book is about how we learned to listen to the talk and to turn it into valuable business insights for our company and for our customers.
From: W Spangler Date: 24 Aug 2007 Subject: New Book on mining unstructured data. Mining the Talk: Unlocking the Business Value in Unstructured Information. by Scott Spangler; Jeffrey Kreulen.
by Scott Spangler; Jeffrey Kreulen. The print version of this textbook is ISBN: 9780132339537, 0132339536.
Leverage Unstructured Data to Become More Competitive, Responsive, and Innovative
In Mining the Talk, two leading-edge IBM researchers introduce a revolutionary new approach to unlocking the business value hidden in virtually any form of unstructured data–from word processing documents to websites, emails to instant messages.
The authors review the business drivers that have made unstructured data so important–and explain why conventional methods for working with it are inadequate. Then, writing for business professionals–not just data mining specialists–they walk step-by-step through exploring your unstructured data, understanding it, and analyzing it effectively.
Next, you’ll put IBM’s techniques to work in five key areas: learning from your customer interactions; hearing the voices of customers when they’re not talking to you; discovering the “collective consciousness” of your own organization; enhancing innovation; and spotting emerging trends. Whatever your organization, Mining the Talk offers you breakthrough opportunities to become more responsive, agile, and competitive.
Identify your key information sources and what can be learned about them Discover the underlying structure inherent in your unstructured information Create flexible models that capture both domain knowledge and business objectives Create visual taxonomies: “pictures” of your data and its key interrelationships Combine structured and unstructured information to reveal hidden trends, patterns, and relationships Gain insights from “informal talk” by customers and employees Systematically leverage knowledge from technical literature, patents, and the Web Establish a sustainable process for creating continuing business value from unstructured data
Chapter 1: Introduction 1
Chapter 2: Mining Customer Interactions 21
Chapter 3: Mining the Voice of the Customer 71
Chapter 4: Mining the Voice of the Employee 93
Chapter 5: Mining to Improve Innovation 111
Chapter 6: Mining to See the Future 133
Chapter 7: Future Applications 163
Appendix: The IBM Unstructured Information Modeler Users Manual 171