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Download 55 Steps to Outrageous Service: Outrageous Service Principles to Better Serve Your Customers epub book
ISBN:1935166182
Author: Greg Hatcher
ISBN13: 978-1935166184
Title: 55 Steps to Outrageous Service: Outrageous Service Principles to Better Serve Your Customers
Format: txt azw lrf lit
ePUB size: 1277 kb
FB2 size: 1936 kb
DJVU size: 1335 kb
Language: English
Category: Job Hunting and Careers
Publisher: Parkhurst Brothers Publishers Inc; First Edition, None, first trade paperback edition edition (May 1, 2011)
Pages: 188

55 Steps to Outrageous Service: Outrageous Service Principles to Better Serve Your Customers by Greg Hatcher



Following Greg's 55 Steps to Outrageous Service will result in your customers telling their friends about your wonderful business. Mike Brown, CEO, Arkansas Blue Cross and Blue Shield). J. Stephen Norton, VP, United Healthcare). Greg’s book is full of creative ideas for providing your customers unmatched service and ways to beat your competition.

Start by marking 55 Steps to Outrageous Service as Want to Read: Want to Read savin. ant to Read. A must-read for any salesman, entrepreneur, service representative, or company executive, and virtually every employee in any company who is interested in keeping customers. Online Stores ▾. Audible Barnes & Noble Walmart eBooks Apple Books Google Play Abebooks Book Depository Indigo Alibris Better World Books IndieBound.

Greg Hatcher is a 1983 graduate of Alma College. Hatcher graduated with a major in public relations. Following graduation from college, Hatcher coached one year of baseball for Notre Dame University before going to work for Arkansas Blue Cross Blue Shield as a sales representative. In his first year he led the company with the most insurance groups sold. The Hatcher Agency was started on September 1, 1990 based on the premise of Outrageous Service. The Hatcher Agency’s mission was to deliver Outrageous Service to customers doing virtually everything at the customer’s convenience versus the company’s convenience. In The Hatcher Agency’s first year in business, it grew from one employee to seven employees. Only three years later his agency was named Arkansas’ Small Business of the Year by Arkansas Business newspaper.

55 Steps to Outrageous Service : Outrageous Service Principles to Better Serve Your Customers. Handbook for managers and leaders in business and orginazations who seek to enhance customer or client experience. Paperback 188 pages.

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55 Steps to Outrageous Service: Outrageous Service Principles to Better Serve Your Customers Hatcher Greg Неизвестно 9781935166184 . 55 Steps to Outrageous Service: Outrageous Service Principles to Better Serve Your Customers, Hatcher Greg. Варианты приобретения. Totalling 113 cars in all - plus a scenic car - it has been a daunting task to secure photos for this book. There are over 150 streetcar photos.

You easily download any file type for your device. 55 Steps to Outrageous Service: Outrageous Service Principles to Better Serve Your Customers Greg Hatcher. A good, fresh read, highly recommended

man this books Greg Hatcher is so dope. Like Reply 46 23 hrs. Matt Saul. Like Reply 35 7 hrs. Jacob Laurent. The pdf 55 Steps to Outrageous Service are of good, nice. Like Reply 27 5 hrs. Clair Perez. Like Reply 22 54 mins. It worked eventually, I tried another offer, thanks. Like Reply 17 2 hrs. Adam Jones.

How a 28-year-old entrepreneur started a company from scratch with no customers and built an insurance agency into the largest health insurance agency in Arkansas in just three years with his "Outrageous Service". The book "55 Steps to Outrageous Service" explains how Greg's attitude led to the formation of one of the most succesful agencies in America in such a short period of time. Hathcer truly lives by the principles of Zig Ziglar's famous quote,"You can have everything in life you want if you will just help enough other people get what they want"

Consider customer service automation. It’s not for everyone, and you’ll certainly need to customize any automation software to guarantee it’s actually better and helpful to the customers rather than an annoyance. Nobody wants to get caught up in the press eight for. game. However, for larger businesses, it can be a fantastic tool to connect customers to the right person and department at a faster clip. Cash per quote software is an option that gives sales professionals (and their customers) fast, accurate quotes in an instant

Handbook for managers and leaders in business and orginazations who seek to enhance customer or client experience.
Reviews: 7
Xcorn
We attended the Arkansas Chapter of HIMSS yesterday and the keynote speaker with Greg Hatcher. Now I have heard many speakers and have read a great many tales. But this man's story was wonderful. He described his early life, his sports affiliations, and finally how he ended up starting an Insurance Agency from scratch - and each of the things that he translated from sports and coaching into team building and leadership. "55 Steps..." is a daunting title and I was skeptical, but after hearing Greg Hatcher tell his story, I walked away and wanted to learn much more. To anyone looking to improve how the work, lead, and build - this man has given very practical tips - of which you need not apply all - but they are fantastic, simple, and practical at any level.
Kemath
This is a fantastic book! Greg Hatcher is the number one Blue Cross agent in Arkansas. If more people cared about customer service they would be more successful!,
Onoxyleili
got book on time, good reading
Gadar
Fantastic book. Highly recommend it to everyone.
Prinna
The book is decent, just out dated.
Zbr
Greg Hatcher is a Local Business Man in the Central ArkansasArea. I saw the book at a local store and was surprised by the...cover price. I almost did not purchase, but after reading the first 5 or 6 Steps while browsing, I was hooked. My wife stole the book for the evening and read it in one sitting. After getting the book in my own hands I liked almost everything inside and the ideas presented... I am making it required reading for my staff. I loved the chapters titled: On Your Worst Day You Must Still Be Very Good, Our Attitude is the Difference, Honesty is the Best Policy, Five Thank You Notes Per Week, Donuts in the Morning & Cookies in the Afternoon, Holiday Cards, Expressions of Sympathy, Birthday Cards, Employee Birthdays & Anniversaries, Write It Down, Fax Information On Your Company Prior to Your Arrival and much, much more. Order Two Copies and give one to a friend or co-worker. Super Book!
Venemarr
I have a couple of businesses that have definitely profited from reading this book! It is an easy and fast read but you may find yourself taking extra time to take notes!! Very helpful ideas and information!!
A friend sent me this book. I have no idea why. After reading it I can say that the ideas Mr. Hatcher illustrated are good ones. The book does not flow as well as it could, but then again it speaks from a person-to-person level. It's easy to see why he is so successful.